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Contact Us
This page explains how to reach us, what to include in your message, and how we handle complaints. Our live chat is open 24/7 and our support inbox is checked every day.
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How to reach us
You can contact our support team in two ways:
- Live chat on the site, available 24/7. You can open it from any page, and from your account once you are signed in.
- E-mail to support@casino-skyvegas.co.uk, which suits questions that need documents or a longer explanation.
We do not operate a telephone line, and we will never ask you for your password.
What to have ready when you write
A few details in your first message let us check your account without going back and forth.
- Your username as it appears on your account with us.
- The game, bonus or transaction your message is about.
- The date and approximate time it happened.
- Any error message you saw, word for word or as a screenshot.
Payment questions
If your message is about a deposit or withdrawal, quote the reference shown in the cashier and we will find it faster.
What we can help with
- Account access, personal details and verification documents.
- Deposits, withdrawals and the payment methods shown in the cashier.
- Bonuses, wagering requirements and promotional terms.
- Technical issues, such as a game not loading or a round that disconnected.
- Safer gambling tools, including deposit limits, time-outs and self-exclusion.
We hold a gaming licence and verify accounts, so some questions involve checking identity documents before we can go further. Our site is for players aged 18 and over. For free, confidential support you can also contact GamCare, GambleAware or the National Gambling Helpline, and GamStop lets you self-exclude from participating online operators.
Complaints
If you are not satisfied with an answer, write to support@casino-skyvegas.co.uk with Complaint in the subject line. Set out what happened and the outcome you are looking for.
We acknowledge every complaint in writing, check the account records and game logs, and reply once the matter has been looked into. If we cannot settle it with you, we will explain the next step, including the alternative dispute resolution service named in our terms.
