Bonus Terms and Conditions

Promotions at Sky Vegas are open to registered account holders aged 18 or over who are resident in the United Kingdom and whose account is in good standing. We hold a gaming licence and verify the identity, age and address of every account holder, so an offer may be held until those checks are complete.

Each offer carries its own terms, which are shown on the promotion itself and in the promotions area of your account. Where an individual offer term differs from a term on this page, the term published with that offer applies to it.

• One person, one account. Unless an offer says otherwise, each promotion may be claimed once per person, household, address, shared device, payment method and internet connection.
• Accounts opened or used to collect promotional value repeatedly are not eligible, and duplicate accounts will be closed.
• Some payment methods are excluded from deposit-based offers. The cashier shows which methods qualify before you confirm a deposit.
• You must opt in where an offer says so. If you deposit before opting in, we may not be able to apply the offer to that deposit.
• Customers who have self-excluded, taken a time-out or asked to stop receiving marketing will not receive promotional offers.
• Offers may be targeted, so an offer sent to one account will not always be available on another.

By claiming a bonus you confirm that you accept these terms, the offer terms and our general Terms and Conditions. If any part of an offer is unclear, please check with us before you take part rather than afterwards.

A bonus is promotional value credited to your account. It is not cash until the conditions attached to it have been met. Until that point, bonus funds stay separate from the money you deposited and cannot be withdrawn.

Wagering requirements

Most bonuses carry a wagering requirement: a total amount you need to stake before the bonus and anything won from it can be turned into withdrawable cash. The multiplier, what it applies to, and whether it applies to the bonus alone or to the bonus and a deposit together are all set out in the terms of the offer. Your progress is shown in your account while the requirement is open.

Game contribution and stake limits

Games contribute to wagering at different rates, and some games and bet types do not contribute at all. The contribution table for each offer is published with that offer and in the game information panels. A maximum stake per spin, hand or round also applies while a wagering requirement is open, as does a cap on the amount of bonus winnings that can be converted on certain offers. Both figures are shown with the offer.

Order of play

Where your balance holds both cash and bonus funds, stakes are taken in the order described in the cashier. If you play while a bonus is active, your stakes count towards the wagering requirement up to the stake limit that applies.

Free spins and free rounds

Free spins are awarded on named games at a fixed stake value set by us, which may differ from your usual stake. They must be used within the period stated in the offer, and unused spins are removed when that period ends. Winnings from free spins may be credited as bonus funds with a wagering requirement, or as cash, depending on the offer.

Cashback and refunded stakes

Cashback offers return a share of qualifying net losses over a stated period. Qualifying games, the calculation window and whether the credit arrives as cash or as a bonus are set out in the offer terms. Cashback is calculated on completed, settled play only.

Prize draws, leaderboards and tournaments

Entry conditions, the qualifying period and how winners are selected are published with each promotion of this kind. Positions on a leaderboard are confirmed after the promotion closes and after any void or disputed rounds have been settled. Prizes that cannot be awarded as described may be replaced with an alternative of comparable value.

Every offer has a claim window and a completion window, both shown in the offer terms and in your account. When a window closes, the bonus and any winnings still tied to it are removed from your balance.

1. Deposited cash remains yours and can be withdrawn at any time, subject to our standard checks and payment terms.
2. If you withdraw while a wagering requirement is open, the active bonus and any winnings attached to it may be forfeited. The cashier warns you before the withdrawal is confirmed.
3. You can choose to give up an active bonus from your account at any time. Doing so removes the bonus and any winnings derived from it, and your remaining cash balance stays available.
4. Account closure, self-exclusion or a time-out ends any active bonus and the wagering requirement attached to it.
5. Where a technical fault, a mispriced game or an error in how an offer was published results in value you were not entitled to, we may correct the balance and will explain the adjustment to you.

Promotions are intended for players taking part in the normal course of play. We monitor promotional activity and look into patterns that suggest an offer is being used for something other than genuine play.

The following count as misuse and may lead to a bonus being removed, winnings derived from it being withheld, promotional access being withdrawn or an account being closed:

• Opening or using more than one account, or acting together with other accounts to claim the same offer.
• Giving information at registration or during verification that is inaccurate, incomplete or belongs to someone else.
• Betting patterns designed to clear a wagering requirement with little real risk, including low-risk or opposing bets placed across games or rounds.
• Staking above the limit that applies while a bonus is active, or using features intended to bypass stake or contribution rules.
• Using software, scripts or automated tools to place bets or claim offers.
• Using a payment method you are not the named holder of.

We may change, suspend or end a promotion where we need to, for example to correct an error, to meet a regulatory or licensing obligation, or where an offer is being abused. Where a change affects an offer you have already claimed, we will honour the terms that applied when you claimed it so far as we reasonably can. If you disagree with a decision about an offer, contact us and we will look into it under our complaints procedure.

Promotions should never push you past what you are comfortable spending. Our tools let you set deposit limits, loss limits and session reminders, take a time-out, or use self-exclusion to close access for a longer period. You can also turn off marketing messages at any time in your account settings, and you will stop receiving promotional offers once you do.

Free, independent support is available in the UK from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from licensed online gambling sites in Great Britain in one step. Gambling is for adults only: our services are restricted to those aged 18 and over.

If you have a question about an offer, the quickest route is the live chat on the site. You can also e-mail us at support@casino-skyvegas.co.uk. Please include your account username and the name of the promotion so we can look at the right offer straight away.